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Privacy Policy

Last updated: 8 October 2026

This policy explains how Hungry Habibi (“we”, “us”) collects, uses, shares and protects personal information when you use our website hungryhabibipk.com, the Hungry Habibi app for iPhone and Android, and the apps our delivery riders and staff use. By using them you agree to this policy.

1. Information we collect

Customers (website and app)

  • Account and contact details: name, mobile number, email address and password (stored encrypted, we cannot read it).
  • Delivery details: city, area, address, landmark, the phone number for each saved address, and the map pin you place for your door.
  • Orders: what you order, notes for the kitchen, delivery or pickup, chosen time, the branch, the payment method, discounts and coupons used, order history and favourites.
  • Payments: for bank or wallet transfers, the screenshot of the transfer you upload. Online payments are handled by the payment provider; we do not receive or store card numbers.
  • What you send us: ratings, reviews and food photos, complaints (including which items and how many), and messages in chat or on WhatsApp.
  • Store credit and free items given to your phone number, and how they are used.
  • Device and technical data: the notification token of your phone or browser (to send order updates), an app installation id, IP address, device type and operating system, used to keep accounts safe and stop fake orders.

Delivery riders (rider app)

  • Name, mobile number, vehicle type and number, branch, and login details.
  • Precise location while on duty, including when the app is closed or the phone is locked (see “Location”), with the phone’s battery level and whether a fake-location app is used.
  • Delivery records: orders delivered, times, cash collected and handed to the branch, pay, bonuses, and proof-of-delivery photos taken with the camera when the store asks for them.

Staff (dispatch panel, branch and admin apps)

  • Name, email, role and branch, login times, and a record of actions taken on orders (for example who confirmed or cancelled an order).

2. Location

  • Customer app and website: only when you allow it and only while you use the app, to find your area and put the delivery pin at your door. You can refuse and type your address instead.
  • Rider app: collects precise location in the background while the rider is on duty, even when the app is closed or not in use, so the branch can assign the nearest rider and the customer can follow their order. Location is not collected when the rider goes off duty. The app shows a notice and asks for permission before it starts.
  • Order tracking: while your order is on the way, you see the rider’s live location on the tracking page until the order is delivered.
  • Rider location history is deleted automatically after 30 days.

3. How we use your information

  • To take, prepare and deliver your orders, send them to the right branch and rider, and collect payment.
  • To confirm your phone number and sign you in with a one-time code, and to keep your account safe.
  • To send order updates (confirmed, on the way, delivered) by app or browser notification, SMS, WhatsApp or email.
  • To answer questions and complaints, give refunds, store credit or free items.
  • To send offers and reminders (for example about a cart you left), which you can switch off at any time.
  • To prevent fraud and abuse, for example fake orders or misuse of codes.
  • To run the business: rider pay and cash, branch reports, improving our menu and service, and keeping records required by tax and accounting law.

We do not sell your personal information. We do not use it for automated decisions with legal effects.

4. Who we share it with

  • The branch that prepares your order and the rider who delivers it: your name, phone number, address, map pin and order.
  • The branch’s point-of-sale (POS) system, so it can prepare the order and keep its accounts.
  • Payment providers you choose at checkout (Cash on delivery, Direct bank transfer), to take your payment.
  • Email delivery providers, to send receipts and updates.
  • Apple, Google and Expo notification services, to deliver app notifications.
  • Map services (OpenStreetMap and Google Maps), to show maps and directions.
  • Google reCAPTCHA, to check that sign-ins and code requests come from a person, not a bot.
  • Our hosting and technology providers (including Cybrius, who builds and supports these systems), who process data for us under our instructions.
  • Authorities, when the law requires it, or to protect the rights and safety of customers, riders, staff or the public.

5. Cookies, ads and analytics

The website uses cookies that are needed to work: your cart, your chosen location, staying signed in, and remembering a phone number you confirmed. It also notes how you reached us (for example from an ad or a search) to understand which campaigns work.

You can clear cookies in your browser, and limit ad tracking in your phone’s privacy settings.

6. How long we keep it

  • Your account: until you delete it.
  • Orders and payments: as long as tax and accounting law requires, even after you delete your account (without the link to your account).
  • Rider location history: 30 days.
  • Sign-in codes: 10 minutes. Chat messages and complaints: as long as needed to handle them and keep a record.
  • Records of a number blocked for fake orders: as long as the block applies.

7. Your choices and rights

  • See and correct your details in My account (website) or Account (app).
  • Switch notifications and location access on or off in your phone’s settings; switch off offers by replying STOP to a message or contacting us.
  • Ask us for a copy of your data, or to correct, limit or delete it, by contacting us. We answer within 30 days.
  • If you live where data protection law gives you more rights (for example the EU or UK), you can use them by contacting us and complain to your local authority.

8. Deleting your account and data

You can delete your account at any time:

  • In the Hungry Habibi app: Account → Delete my account.
  • On the website: My account → Account details → Delete my account.
  • Without signing in: on hungryhabibipk.com/delete-account/, confirm your phone number with a code and delete everything linked to it.

We delete your sign-in, saved addresses, favourites, app and browser notification registrations and open carts. Past orders are kept for our accounts without your account. Riders and staff can ask their manager or contact us to delete their data.

9. Security

Data is sent over encrypted connections (HTTPS). Passwords are stored encrypted, sign-in codes expire quickly, secret keys are stored encrypted, and staff see only what their role needs. No system is completely secure, so please keep your phone and password safe.

Children

Our services are not meant for children under 13, and we do not knowingly collect their information. If you think a child has given us information, contact us and we will delete it.

Where data is stored

We are based in Pakistan. Some providers we use (for example hosting, notifications, messaging and maps) may process data in other countries, with protections in line with this policy.

Changes to this policy

We may update this policy. The date at the top shows the latest version; important changes are announced in the app or on the website.

10. Contact us

Hungry Habibi
info@hungryhabibipk.com